RE-OPENING / FAQS
We want everyone to have a lovely time when they visit. Inevitably we’ve had to make some changes to the way we operate, outlined here and subject to change:
What will your opening hours be?
They’re very, very different - please see the opening hours section
Do I need to book a timed ticket to enter the mill?
No, not at the moment.
Do I need to pay to enter or park?
No, parking and admission are still free.
Which way should I enter the building?
Please enter through the modern foyer with sliding glass doors and long banners down the exterior wall (level access through the tunnel to the rear.) There won’t be any other way to enter the building.
Will I need to wear a mask?
Yes. Please wear your mask at all times apart from when dining.
Will you be taking contact details on arrival?
Yes. You will be greeted on arrival, we’ll ask you to sanitise your hands and and we’ll take some contact details from you to support the NHS’s Test & Trace service. These will be stored for 21 days and the data removed in line with GDPR. Your data will not be shared with any other parties.
Will I need to queue?
Should the building become too busy, you may be asked to queue outside, so please come prepared! If one area inside becomes too crowded, we may ask those entering to visit another area for a period of time.
Will you have a one-way system?
Yes, there is now a one-way-system around most of the mill.
Can I use the lift?
Yes, but please leave the lifts for those who really need them. There will be one lift for down and one for up.
What about cleaning and PPE?
We have enhanced our cleaning schedule. Staff will wear PPE relevant to their tasks. Screens have also been installed.
Do I need to book for the Diner and Café?
Booking is advised as we've reduced the number of tables. We have kept some space for walk-in customers, but we don't want to disappoint anyone. You can book by emailing firstname.lastname@example.org. Max table size 6.
Will the menus be the same?
The Diner and Café will be serving a smaller menu than usual. You can see the menus here for the diner and cafe menu here
What if the rules change?
We’ll be responding to any changes as necessary. Any major alterations to our opening hours will be posted on twitter @SaltsMill in the first instance.
Why can’t I get through on the phone?
On the days the mill is closed we will have minimal staff on site, so please contact us by email:
Diner and café: email@example.com
Galleries, bookshop & poster shop: firstname.lastname@example.org
The Home: email@example.com
Salts Estates: firstname.lastname@example.org
Other businesses in the mill – please see their websites.